Lets Go Maldives

  Ticket Issuance: Manage the issuance, re-issuance, refunds, and cancellations of international and domestic flight tickets according to customer requests. ● Customer Support: Serve as the first point of contact for customer inquiries, handling travel bookings, itineraries, and ticket-related concerns in a professional and timely manner. ● Outbound Travel Support: Assist in arranging outbound travel packages, working closely with airlines, hotels, and other travel partners to confirm bookings. ● Booking Management: Process client bookings, maintain accurate and updated records, and ensure all ticketing transactions are completed efficiently. ● Administrative Support: Assist in managing customer profiles, invoicing, and ensuring all necessary documentation is accurately filed and accessible. ● Coordination: Collaborate with the Ticketing and Outbound Executive to provide operational support for ticketing and outbound travel management. ● Service Delivery: Ensure high-quality service is provided to all clients, addressing any service issues promptly and professionally. ● Reporting: Assist in preparing daily, weekly, and monthly reports on ticket sales, service delivery, and customer feedback for internal review. ● Compliance: Ensure all ticketing operations follow relevant airline regulations and industry standards, maintaining compliance at all times.

A high school diploma or equivalent; a bachelor's degree in Tourism or related field is a plus. Strong organizational skills and attention to detail. Excellent communication skills, both written and verbal (English, additional languages as a plus) Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Google). Ability to maintain confidentiality and handle sensitive information.