De Ni Healing Clinic

  Liaise with doctors, physiotherapist and other team members to ensure that patients receive a seamless experience

  Manage transactions with customers using cash registers

  Collect payments whether in cash or credit

  Issue receipts, refunds, change or tickets

  Cross-sell services and introduce new ones (e.g. medical massages, physiotherapy and medications )

  Ensure that the housekeeping staff have done their job properly in the area overlooking the reception

  Prepare reports necessary on the clinic’s functioning on the provided performance

  Send reminders to the patients on appointment

  Receive and convey customer/patient feedback to team and HoD

  Resolve customer complaints, guide them and provide relevant information

  Maintain patient confidentiality

  Maintain accurate documentation of the customer information

  Stay informed on all services provided by the clinic to be able to answer the queries of the customers

  Maintain clean and tidy checkout areas

  Answer phone calls in a professional and courteous manner

Minimum 2 years of work experience as a receptionist or in a similar role in customer facing and sales role

Bachelor's degree in management, hospitality or other relevant courses

Strong communication skills (written and verbal)

Open-minded to learn new components of the business and take new initiatives

Basic computer handling with proficiency in MS Office and Google suite products

Ability to manage multiple demands and can work well under pressure

Customer satisfaction-oriented and can work well with people

Amicable, very polite, hospitable and can carry on the De Ni brand in every customer interaction