Himal Refrigeration & Electrical Industries Pvt. Ltd.

  • Listening to customer’s queries, concerns and handling complaints • Giving detailed explanations of services or products • Working with a sales team to create better methods to address customer complaints • Reviewing customer accounts and transactions while resolving issues • Communicating with customers in-person, through email or chat, over the phone or on social media • Receiving orders, calculating charges and processing payments • Monitoring customer satisfaction levels • Referring customers to superiors when necessary

• Great communication abilities, including written and verbal communication • +2 completed. Bachelor preferred • Patience, empathy and professionalism • Good problem-solving and decision-making capabilities • Basic computer skills, including data entry and website navigation • Effective time management, prioritization and multitasking skills • Ability to work in a team setting • In-depth understanding of the company’s products or services