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SUPERVISOR
JOB DESCRIPTION
JOB REQUIREMENTS
| Jobs Function: | Call Center Agent | Jobs Availability: | Full Time |
|---|---|---|---|
| Jobs Level: | Mid | Offered Salary: | Negotiable |
| Jobs Location: | Kumaripati | Min. Experience Year: | 1 to 3 Years |
| Academic Qualification: | Bachelor | No. of Openings: | 1 |
| Deadline: | December 27, 2022 (A year ago) | Preferred Gender: | Any |
• Providing Daily Call Reports along with other Call related reports to Team as per their requirement.
• Analysis to Daily report and set the target as per KPIs
• Providing training to existing and new agents as and when required.
• Frequent coordination and correspondence with Team along with Carehub manager
• Database updating, and requirement analysis in software
• Feedback collection
• Orientation to agents regarding new schemes, promotional packages with the help of Team
• Providing assistance to Agents during live call.
• Monitoring Agents pause time. (Refreshment Breaks etc)
• Coordinating with Contact person regarding news and updates.
• Maintaining good environment within Call Center premises as per Call Center norms (Floor Discipline, Attendance, Leave etc)
• Perform other related duties as assigned
JOB REQUIREMENTS
Experience: Minimum experience in Call Center as CSR
Excellent verbal, written and interpersonal communication skills
Able to counsel the agents regarding their performance
Must be self-motivator and self-starter
Creative ability & writing proficiency (including Emails)
Must be proficient with Microsoft Office (intermediate Word, basic Excel)
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